What We Do
We provide tools that improve follow-up scheduling and order completion.
Understand your follow-up performance
We analyze your radiology reports or RIS / EMR for overdue exams and help you track key metrics per the American College of Radiology (ACR)’s guidelines.
Follow-Up Performance Metrics
Reach the right patients and referrers
We produce a follow-up worklist to help your care coordinators prioritize patients and providers they should be talking to.
Follow-Up Status by Referring Provider
Set up communication campaigns
Make manual processes a thing of the past with rules that trigger automatic communications - including new orders, open orders, overdue follow-ups, and more!
Campaign Creator
Automate with a personal touch
Add a personal touch without the personal effort with dynamic content tags, and test different messages to different audiences through A/B testing.
Message Editor and A/B Testing
Lower scheduling barriers
We redirect patients to our integrated scheduling module or your existing online scheduling tools so they can seamlessly schedule their next exam.
Interactive Scheduling Module
Get insights
Track message open rates, click rates, new appointments scheduled, and revenue uptick and make adjustments to optimize results.
Campaign Performance Dashboard
Integrations
To get started, upload radiology report text using our secure / HIPAA compliant application or integrate with the RIS / EMR technology you’re already using.
Security and Compliance
Our platform utilizes industry standard, HIPAA compliant, and National Institute of Standards and Technology (NIST) recommended encryption standards to protect client data.
Explore one of our popular workflows.
1/ Trigger: Natural Language Understanding (NLU) identifies Overdue Follow-up
2/ Referring Provider E-mail
“Hello {Referrer Name}
We have identified a lung nodule follow-up for {Patient Name}, {Date Of Birth}
☐ Click here to acknowledge clinical necessity of exam and initiate follow up process
☐ Click here if not clinically necessary, or if a follow-up has already taken place”
3/ Patient SMS
“Hello {Patient Name}
Your primary care physician thinks that you need to come back in for your follow-up
☐ Click here to schedule”
4/ Redirect to Scheduling Module
Learn how radiology practices use Within.
Incidental Findings Manager
Detect incidental findings in your emergency department and engage patients and primary care providers (PCPs) after discharge
Follow-up Risk Management
Identify and track recommended follow-ups such as overdue lung nodules in historical and go-forward radiology reports to reduce your medical liability risk
PA Act 112 Compliance
Drive awareness of critical findings (as defined by Pennsylvania Act 112), and bring back patients with specific imaging recommendations
Preventive Health Engagement
Engage patient populations that meet criteria for preventive radiology exams (e.g. osteoporosis prevention, colorectal screening)